Frequently asked questions

CAN YOU PROVIDE CATERING SERVICES OUTSIDE OF YOUR IMMEDIATE AREA?  

We primarily cater within a radius of our base in BETHANY. Clients requesting a venue or location beyond will be charged mileage as well as travel time “portal to portal” for staff members & supervisory personnel attending the event.

VENUES FREQUENTLY SERVICED 

  • Century Barn Weddings and Events - Cavan

  • Hollowbrook Highlands Wedding - Bethany

  • Iron Horse Wedding Venue Bethany 

  • Farmhill Weddings and Events - Peterborough

  • Ganaraska Forest Centre Weddings

  • Meadowview Gardens

WHICH CATERING STYLES DO YOU OFFER?

Heaven on Seven is noted for our outstanding & efficient Server-Assisted Buffet.

We can offer other catering styles: Plated, European or Family style.  

They are offered at a 20% premium due to the additional staffing requirements.


ARE THE MENUS FIXED?

NO. We can create a custom hand crafted catering service.  Subject to discussions. 


DO YOU REQUIRE A MINIMUM GUEST COUNT?

YES - 80.

Premium rates will apply on less than 80 attendees. 

WE WERE THINKING OF A DYI.  CAN YOU HELP?

YES.

We can offer a DYI for Picnic Weddings or Events.

Client Picks Up (We can supply Chafers and Heating Fuel for DYI weddings or events) 

Menu Selections > to be determined from our meal options. 

Setup guidelines and heating instructions will be provided. 

All DIY rental materials must be returned within 48 hours of the event.  No Exceptions.


WHEN DO YOU REQUIRE THE FINAL GUEST COUNT?

10-14 days before the wedding / event date. 


CHANGING GUEST COUNT?

Increasing your guest count is not an issue. We require 10-14 days advance notice for food.

IF the guest count decreases, a 10% reduction is the limit as per the Contract.


ARE RENTAL COSTS INCLUDED IN THE CATERING QUOTE?

NO Rental costs are c/o the client.  Rentals are subject to the guest count & style of food service you have determined best for your wedding.

If it’s a Heaven on Seven DYI package,  you pick up & return the rentals from our location.

SERVICE FEE 

The service fee is charged to cover Administrative and Operational services.

GRATUITY 

Any additional monies given are at the sole discretion of the client & will be given to our staff. 

 HOW LONG IS THE APPETIZER SERVICE?

Appetizer service usually lasts between 60-90 minutes (hence the term cocktail hour). The event’s timeline, especially photography and weather may impact your schedule. Charcuterie boards, grazing stations and passed appetizers can be determined during our conversations.

DO YOU OFFER OPTIONS FOR GUESTS WITH DIETARY CONCERNS/RESTRICTIONS?

YES

Specific dietary needs can be addressed through extensive and advanced conversations.

These issues may result in additional food costs or preparation times. To be determined.

VEGAN: Vegan options will be provided and determined in advance of your event, there are choices to pick from on the menu.

CAN YOU SERVE A CONTINENTAL WEDDING BREAKFAST or BRUNCH?

YES. If the minimum order is met, we offer a variety of selections.  Request our Brunch Menu.

Subject to location and other concurrent Heaven on Seven catering obligations.

DOES HEAVEN ON SEVEN PROVIDE “SET UP & TEAR DOWN” SERVICES? 

NO. We are focused on the food. We can provide recommendations to you for this aspect.

WHAT HAPPENS TO ANY LEFTOVER FOODS FROM THE WEDDING/EVENT?

Any food leftover will be handled by the staff. Food safety protocols are strictly followed.

Because we allow your guests to come up for seconds at our server-assisted buffet, there may not be excess leftovers. Please note that food leftovers cannot be guaranteed.

If amounts warrant, we will provide leftover foods to A PLACE CALLED HOME in Lindsay or other locations in Peterborough.

DO YOU REQUIRE A DEPOSIT?

YES 

  1. To Reserve/Secure your wedding date a $1,000 deposit is required. 

  2. We will discuss with you the most popular menu options subject to your budget. 

  3. Some menu offerings are subject to premiums: Wild caught salmon, certain meats and/or other options will be discussed with you.

METHODS OF PAYMENT

We require a 33.3% deposit upon signing of the contract. The initial $1,000  is factored in this.

The remaining 2 payments will be amortized between the contract signing date and two or four  weeks prior to your wedding. 

Payments can be made via Cheque, Cash or  E-Transfer.

Your event is not confirmed until a signed contract and the requisite deposit has been received.